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- Type
- telecommunications companies, ISP offices
Phone number
(877)482-37...— show
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- Working hours
Sun
12:00—5:00PM
Mon
10:00AM—8:00PM
Tue
10:00AM—8:00PM
Wed
10:00AM—8:00PM
Thu
10:00AM—8:00PM
Fri
10:00AM—8:00PM
Sat
10:00AM—8:00PM
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4photos Spectrum Store Beach Boulevard
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Reviews about Spectrum Store Beach Boulevard
2.8
/ 128 reviews and268 ratings
Rating is formed based on customer reviews, ratings and telephone surveys.
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Gavin C.
December 3, 2022, 11:26 pm
Location isclosed
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Company's official reply
December 3, 2022, 11:34 pm
We are sorry tohear wedidn’t meet your expectations and apologize for any poor experience. Ifyou need direct support, want toask aquestion orprovide additional feedback, please contact uson Facebook (facebook.com/spectrum), Twitter (https://twitter.com/Ask_Spectrum) orvisit our customer Community (https://community.spectrum.net).
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Silver F.
November 30, 2022, 3:04 pm
I have the solution for all those who complained about the long wait: Make anappointment before you comein. Appointments allow the reps tobetter manage their time and save your time.
My last visit tothis Spectrum Store was nothing short ofwonderful. The ServiceRep, Cuong, issuper knowledgeable and helpful. His patiently listened tomy description ofthe issue then offered the solution.Update: This store isexpanding. Seems that the new sales floor will beat least three times larger. Th
e construction isprogressing quite well. (Nov 2022)… – show00
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Company's official reply
November 30, 2022, 3:14 pm
Thanks for taking the time toshare your experience withus! We’re glad tohear that weare providing aquality experience foryou. Your excellent review made ourday! ^RJR
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Mike G.
November 21, 2022, 10:52 pm
Long wait, terrible customer service. They lost acustomer and when Itold them that they said “We'll befine”. I'm sure they will ifthat's their attitude.
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Company's official reply
November 21, 2022, 10:55 pm
We apologize for the poor experience and would like tolook into this issue further. Please contact uson Facebook (facebook.com/spectrum), Twitter (https://twitter.com/Ask_Spectrum) orvisit our customer Community (https://community.spectrum.net) sowe can collect some additional information from you and about your experience.
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Dennis M.
November 17, 2022, 6:29 am
There was three Employees inthe room, While there are 8people waiting toget served. At6:45pm, Iwanted 35minutes and there was 7Customers ahead ofme still, soI decided toleave come here tomorrow morning when itopensup,but they call myname right when Igrabbed the door ready tostep out yea They took care ofme ina timely manner, moral ofthis story isdon't gothere inthe evening they get alot ofpeople towards closing time Great service byEdgar
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Company's official reply
November 17, 2022, 3:25 pm
Thanks for taking the time toshare your experience, your excellent review made ourday! ^PB
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Vk714
November 15, 2022, 10:41 pm
Really Bad bad andbad..,terrible customer service, waiting for more than 1hr without helps atall they are just simply ignore customers
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Company's official reply
November 15, 2022, 10:44 pm
We apologize for the poor experience and would like tolook into this issue further. Please contact uson Facebook (facebook.com/spectrum), Twitter (https://twitter.com/Ask_Spectrum) orvisit our customer Community (https://community.spectrum.net) sowe can collect some additional information from you and about your experience.
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Sandra G.
October 31, 2022, 6:36 pm
Long lines but ifyou have appt. Nolong wait
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Brad M.
October 23, 2022, 3:54 am
Horribly slow slow, slow service. They had six reps and Iwas there for 40minutes and they still couldn’t get through aline ofsix people.
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Company's official reply
October 23, 2022, 4:08 am
We are sorry tohear wedidn’t meet your expectations and apologize for any poor experience. Ifyou need direct support, want toask aquestion orprovide additional feedback, please contact uson Facebook (facebook.com/spectrum), Twitter (https://twitter.com/Ask_Spectrum) orvisit our customer Community (https://community.spectrum.net).
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Eldee V.
October 22, 2022, 9:49 pm
No matter how hurry youare.
Staffs here really take their time with customers.
They chatted and laughed like old friends haven't seen one another for along time.
Who cares. Customers first!
longer.00
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Company's official reply
October 22, 2022, 9:55 pm
We are sorry tohear wedidn’t meet your expectations and apologize for any poor experience. Ifyou need direct support, want toask aquestion orprovide additional feedback, please contact uson Facebook (facebook.com/spectrum), Twitter (https://twitter.com/Ask_Spectrum) orvisit our customer Community (https://community.spectrum.net).
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Chris Y.
October 14, 2022, 10:08 pm
Cuong Isvery good Iwould have tosay definitely very sharp sales professional and very knowledgeable ofhis products inthe net work ifyou were considering high-speed Internet service aswell asthe cell phone you should stop byand talk tothis guy hegets right tobusiness maintains asense ofprofessionalism
the store seem tohave alot ofreally great people working there everybody was ina good mood and Iwould say this was not what Iexpected lol Iwas very pleasantly surprised hegoes
to agreat job sometimes the service gets alittle expensive but they are the kind ofprovider that you can always work adeal with!… – show00
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Company's official reply
October 14, 2022, 10:17 pm
Thanks for the excellent rating! Ifyou need direct support, want toask aquestion orprovide additional feedback, please contact uson Facebook (facebook.com/spectrum), Twitter (https://twitter.com/Ask_Spectrum) visit our customer Community (https://community.spectrum.net).
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Rene R.
September 28, 2022, 3:44 am
Today, today's visit was pleasant. Iwent toChick-fil-A return waited may be10minutes perfect timing.
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Hakan Y.
September 26, 2022, 11:07 pm
One ofthe worst store ever. You have towait 1hour topick upmodem ifyou order online and chose store pickup.
DMV ISWAY PROFESSIONAL THAN THIS PLACE!
Their welcome screen isso stupid sodon’t expect them ifyou receive atext message your turn iscoming.
They are literally wasting your time.
I even went toassociate and ask for the message.Once you left from the store your line isgone.
They are just chatting with customers oreach other.
Same guy onthe corner was with same custom
er for atleast 30minutes and laughing.
I never seen any store like this.
I checked in11—50and Ileft from the store 1—03pm.Guess how much time Ispent when iwas atthe counter. Less than 1minute!
DO NOT WASTE YOUR TIME HERE!
… – show00
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Dave G.
September 19, 2022, 12:12 am
Wait 2hours for replacement remote for cablebox, still didn't get
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Travis A.
September 12, 2022, 9:00 pm
They doindeed suck. Trying for the 3rd time toswitch alandlines phone tocell. They keep making errors. Now I'm here with 10customers and 1staff. Awful
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Thao B.
August 31, 2022, 3:05 am
They are slow, staff just chatting with each other. Some Vietnamese staff took incustomer they know that not even inline. Wewaited inline for anhour.
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andrew p.
August 16, 2022, 10:42 pm
Horrible service, they have 5staff working but only 2on the floor. The rest are inthe back ona break. what’s the point ofeven having that many staff
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Doug C.
August 13, 2022, 11:50 pm
I switched carriers from Verizon toSpectrum and itcould not have gone smoother! Maggie was awesome! She went above and beyond tomake the switch easy! Ask for her ifyou visit this store. You will not bedisappointed!
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Marlene M.
July 3, 2022, 6:32 am
As long asyou make areservation your wait time isnot bad and the reps are always helpful.
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Aren A.
June 27, 2022, 9:49 pm
Been waiting over anhour just topick upa servicebox. The employees have helped all ofone person inthat time. And ittook all three ofthem todo.
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Janet F.
June 20, 2022, 9:10 am
After a75minute wait for returning Spectrum equipment, the rep told meI was inthe wrong place for the return & couldn't helpme. Customer service leaves alot tobe expected! Nowhere intheir stores oron Spectrum web site istheir alist oflocations where you CAN return merchandise. This bad business practice isnot goin tochange since they are the monopoly.Good luck
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Ismael Z.
May 13, 2022, 5:09 am
Javier and the other employees were very helpful. Itwould begreat ifthe Cypress store operated the sameway. Cypress iscloser tome but its also aheadache every time. I’ll begoing tothis store ifI need help from now on
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Average rating- 2.8based on128 reviews and268 ratings
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